Our Guarantee
We want you to look and feel your best in every piece you buy from us. If something isn’t right, we’ve got you covered.
You have 30 days from the date of delivery to return your item for a full refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
Unworn and unwashed
Free from stains, odors, and pet hair
With all original tags still attached
In its original packaging
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
Email us at [email protected] with your order number and the item(s) you wish to return.
We’ll send you a return authorization and the return shipping address within 24 hours.
Pack your item(s) securely and ship them back to us using a trackable shipping method.
Once we receive and inspect your return, we’ll process your refund or exchange within 3–5 business days.
Return Shipping Costs
If the return is due to a sizing issue or you changed your mind — return shipping is at your own expense.
If the return is due to a defect, damage, or an error on our end — we’ll cover the return shipping. Just reach out to us first.
Refunds
Once your return is inspected and approved, your refund will be issued to your original payment method within 3–5 business days.
You’ll receive a confirmation email once the refund is processed.
Please allow additional time for your bank or credit card company to post the refund to your account.
Exchanges
Need a different size or color? Let us know in your return request. We’ll ship out the replacement item as soon as we receive and process your return.
Exchange shipping for the new item is on us — no extra charge.
Final Sale Items
Items marked as “Final Sale” or “Clearance” cannot be returned or exchanged unless they arrive defective or damaged.
Defective or Damaged Items
We take quality seriously. If you receive a defective or damaged item, contact us immediately at [email protected] within 7 days of delivery.
Please include photos of the defect or damage and your order number. We’ll arrange a return or replacement at no cost to you.
International Returns
For international orders, return shipping costs are the responsibility of the customer unless the item is defective or damaged.
We recommend using a trackable shipping service and keeping your tracking number until your return is processed.
Processing Time
Returns are inspected and processed within 3–5 business days of arrival at our warehouse.
You’ll receive email updates at every step — from receipt to refund.
Questions?
We’re here to help. Reach out anytime.
Email: [email protected]
Response time: Within 24 hours, Monday–Friday