Where We Ship
We ship to addresses throughout the United States, including Alaska and Hawaii. International shipping is available to select countries — contact us at [email protected] for a quote before placing your order.
We do not ship to P.O. boxes or APO/FPO addresses at this time.
Shipping Options & Rates
We offer three delivery tiers to match your timeline and budget. All orders over $59.99 ship free with our Standard Flat Shipping.
Flat Shipping: $7.99 7–15 business days
Express Shipping: $8.99 5–7 business days
VIP Express: $12.99 3–5 business days
Delivery times are counted from the date of shipment, not the date of order placement.
Free Shipping
Spend $59.99 or more and your shipping is on us — automatically applied at checkout. No code needed.
Free shipping applies to Flat Shipping tier only. Upgrades to Express or VIP Express will incur the difference in cost.
Order Processing
We aim to get your gear out the door fast.
Orders placed before 2:00 PM PST on business days ship the same day.
Orders placed after 2:00 PM PST or on weekends/holidays ship the next business day.
You’ll receive a confirmation email with tracking information as soon as your order leaves our warehouse.
Tracking Your Order
Once shipped, you’ll get a tracking number via email. Please allow up to 24 hours for the tracking status to update.
If your tracking shows “delivered” but you haven’t received your package:
Check with neighbors or building management.
Look around your property — carriers sometimes leave packages in unusual spots.
Contact us at [email protected] and we’ll help you file a claim.
Delivery Issues
Weather, carrier delays, and holiday rushes can occasionally impact delivery times. While we can’t control the carriers, we’ll do everything we can to help track down your package.
If your order hasn’t arrived within the estimated timeframe, reach out to us at [email protected] and we’ll investigate.
International Orders
For customers outside the U.S.:
Shipping rates are calculated at checkout based on destination.
Customs duties, taxes, and import fees are the responsibility of the recipient.
Delivery times vary by country and customs processing.
We recommend checking with your local customs office for estimated fees before ordering.
Address Changes
Need to change your shipping address after placing an order? Email us at [email protected] within 2 hours of placing your order. Once the order is processed and packed, we may not be able to redirect it.
Lost or Stolen Packages
Umbrons is not responsible for lost or stolen packages that are confirmed as “delivered” by the carrier. However, we will work with you to track the package and, if necessary, assist with filing a claim with the shipping carrier.
Questions?
We’re here to help.
Email: [email protected]
Response time: Within 24 hours, Monday–Friday
— Team Umbrons